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Operations Agent
Category: Manufacturing
  • Your pay will be discussed at your interview

Job code: lhw-e0-90656034

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NANA Regional Corporation

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Operations Agent
**Operations Agent**


Pegasus Aviation Services, LLC is a leading provider of maintenance, passenger, ramp, and cargo services to the global aviation industry. Headquartered in the crossroads of the world - Anchorage, AK - Pegasus serves air carriers from around the world, promptly and efficiently. We are The Solution.

Operations Agent (OPS Agent)


Operations Agents are responsible for working Operations and assisting the company meet goals through the provision of services specific to customer airlines.

This position is an hourly, non-exempt position with salary dependent upon experience and job performance. This position reports to the Operations Manager.

Essential Duties

+ Provide flight operations assistance to Customer airline crewmembers

+ Communication skills essential

+ Coordinate crew movements with local hotels and transport companies

+ Provide timely updates to Pegasus Intranet for Customer airlines

+ Monitor movements of Customer aircraft to ensure timely and correct arrivalInformation provided to Pegasus staff to ensure manpower coverage available

+ Liaise with Customer airline staff as required

+ Carry and operate a radio/pager as required

+ Assist other Pegasus departments as required

+ Must maintain a pleasant and professional demeanor at all times

+ Accuracy when working with numbers a must

+ Miscellaneous duties as assigned


Minimum Qualifications:

+ Demonstrated high level of expertise in Windows based computer programs, i.e. Excel, Word

+ Previous customer service experience

+ Prior experience in airline operations

+ Possess a valid driver's license

+ Be at least 18 years of age

+ Good communication skills

+ Must be a U.S. citizen or show proof of right to work in the U.S.

+ High School graduate or GED

+ Must be able to obtain airport badge with US Customs clearance

+ Must be willing to work occasionally in inclement weather

+ Must possess excellent communication skills

+ Ability to lift 50 pounds comfortably

+ Able to fluently read, write, speak and understand English

+ Friendly and outgoing personality

+ Ability to work under stressful situations and tight time constraints in a fast paced environment

+ Flight crew and customer relationship skills a must

+ Must present a clean and neat work area to our customers

+ Attention to detail

+ Self-motivated, team player

+ Required to work nights, weekends, holidays, and varying schedules

+ Be well groomed and follow uniform policy.

+ Successfully complete a background investigation, including FBI fingerprints, criminal history and pre-employment drug test

Preferred Qualifications:

+ Preference given to those that have previously handled Pegasus specific customers

+ Aircraft Dispatcher Certificate

Physical Demands:

Background position skill ranking areas:

Language Skills:

+ Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

+ Write routine reports and correspondence.

+ Speak effectively one-to-one and before groups of customers or employees of the organization

Math skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Abilities:

Apply common sense understanding to carry out instructions furnished in written, oral, diagram form.

Deal with problems involving a few concrete variables in standardized situations.

Physical Demands: moderate.

The OPS Agent on occasion may lift or move with help up to 200 pounds, and/or more frequently lift or move 70 to 100 pounds, and constantly lift or move up to 50 pounds the OPS Agent is regularly required to use hands, talk, hear, bend, stoop, kneel, and is frequently required to stand, walk. The OPS Agent may be required to climb, sit, and balance.

+ While performing the essential functions of this job, the agent is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.

+ The agent is frequently required to climb stairs, bend at the waist, kneel, crouch or stoop. Specific vision abilities required by this job include close vision and color vision.

+ The OPS Agent is occasionally exposed to outside weather conditions.

+ The noise level in the work environment is usually moderate but can vary dramatically depending on location and time of day. During aircraft arrival the OPS Agent will be exposed to a high noise environment for a short period of time. Hearing protection is required and provided.

Prospective employees will receive consideration without discrimination because of race, color, religion, creed, gender, national origin, age, disability, marital status, veteran status, sexual orientation, or any other legally protected status.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at or 571-353-7053. Reasonable accommodation requests are considered on a case-by-case basis.

The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website.

Please do not use the dedicated email or phone number above to inquire on the status of your job application.

We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

_In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application._

**Job:** Business Administration

**Primary Location:** US-AK-Anchorage

**Shift:** Day Job
**Req ID:** PEG00391

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